Yes! Our furniture meets strict European safety standards and is made from certified materials without harmful substances.

For added safety, we recommend that tall furniture, such as cabinets and bookcases, be securely fastened to the wall.

Our tall furniture (such as cabinets and bookcases) can topple over if not fastened properly. We recommend attaching them securely to the wall for extra stability.

Our furniture is designed and manufactured in the European Union, following strict quality and safety guidelines.

We use durable materials such as MDF, HDF and laminated particleboards. All our lacquers are child-friendly and free of harmful substances.

Our furniture is designed to adapt to your child's growth and needs. Think beds that you can expand or desks that are height adjustable.

At this time, we do not offer customization, but much of our furniture is modular and customizable. Check out the product descriptions for options!

Use a soft, damp cloth to clean the furniture. Avoid harsh cleaning agents to protect the finish and lacquer.

We currently ship to the Netherlands and Belgium.

• Free shipping for orders over €250.
• For orders under €250, we charge €25 shipping.

Delivery time varies by product and is displayed on the product page. Once your order has shipped, you will receive a tracking code via email.

• Large furniture (such as closets, beds and bookcases) is delivered on a **pallet**. Delivery is to the nearest entrance to the building.
• Smaller packages are delivered to the door of your apartment (provided there is an elevator, otherwise to the 2nd floor).
• The courier will contact you in advance with an estimated delivery time.

No, once your order has been shipped, we cannot change the content or delivery address. Therefore, please check your information carefully at checkout.

You have 14 days reflection period after delivery to request a return. This means you can return the product within 14 days of receipt.

Follow these steps:

1. Go to your customer account on our website or use this link: account.onasfurniture.nl.
2. Select "Orders" and click "Request a Return ”.
3. Choose the items you want to return and enter the reason.
4. Confirm your request and receive a return label by e-mail.
5. Return the package and keep the shipping receipt with tracking number.
   

⚠️ Items returned without prior return request will not be accepted.

• Option 1: The product is unused, undamaged and in its original, unopened packaging → You will receive 100% of the purchase price back.
• Option 2: The packaging is opened or damaged, but the product is unused and complete → You will receive 85% of the purchase price back

We process the refund within 14 days of receiving your return at our warehouse. The amount will be refunded using the same payment method you used at the time of purchase.

No, the return cost is the customer's responsibility. Any damage that occurs during return shipping is also the customer's responsibility.

Want a different size, color or style? Then place a new order and return the original item according to our return policy.

Our furniture comes with clear instructions and is easy to assemble yourself.

We do not currently offer an assembly service, but our furniture is designed for easy self-assembly.

Yes. We choose sustainable materials and production methods to minimize our impact on the environment. Much of our furniture is designed to last and grow with your child.

Please contact our customer service team at info@onasfurniture.nl within 48 hours of receipt and include clear photos of the damage.

You can reach us via email: info@onasfurniture.nl.